Why shop Hisco?

Business hours

Facilities are normally open Monday – Friday, 8 am to 5 pm (local time). You can order online 24 hours a day, 7 days a week.

Ordering

Payment Methods

You may charge your order with a VISA, MasterCard and American Express credit card. If you're looking to apply for credit, please call us at 877-447-2650.

Pricing

Due to fluctuating market costs, prices are subject to change without notice. Stated prices may be adjusted to prices and charges applicable at the time of each shipment. Unless otherwise stated, all prices are net and are F.O.B. our warehouse or factory, with title passing at such point. All prices are in U.S. dollars. Not responsible for typographical errors.

Sales tax

Any municipal, state or federal sales, use, excise, occupational or other similar type taxes imposed on this transaction are not included in the price. Such taxes shall be billed separately to buyer. Any such taxes paid by Hisco will be charged to buyer. We will accept a valid exemption certificate from you if applicable; however, if an exemption certificate previously accepted is not recognized by the governmental taxing authority involved and we're required to pay the tax covered by such exemption certificate, customer agrees to promptly reimburse us for taxes paid.

Warranties

In addition to any warranties implied by fact or law, Seller expressly warrants all items to be free from defects in design (except Buyer's design), workmanship and materials; to conform strictly to applicable specifications, drawings and approved samples, if any; and be fit and sufficient for the purposes intended and to be merchantable. Such warranties, together with all other service warranties of Seller, shall run to Buyer, its successors, assigns and customers. All warranties shall survive inspection, testing and acceptance by Buyer. In the event of a breach of warranty, Buyer may, at its option, either return for credit at Seller's expense or require prompt correction or replacement of the defective or nonconforming goods. Seller guarantees the performance, design, workmanship and material entered into items supplied on this Order and agrees to replace or repair, without cost to Buyer, any item on which defective performance, design, workmanship or materials is found.

International orders

Shipments to delivery points outside of the continental United States will be made only upon Hisco's prior receipt of the following documentation in acceptable form and substance:

  1. Written evidence of establishment of irrevocable letter of credit in favor of Hisco for an amount equal to or exceeding the full contract price hereunder, and on terms acceptable to Hisco.
  2. Import certificate properly issued by destination country where required.
  3. Where shipment is FAS port vessel, written instructions to Hisco specifically identifying loading berth where equipment is to be delivered.

Buyer acknowledges that the goods provided under this agreement are subject to the customs and export control laws and regulations of the United States of America. Buyer agrees to abide by those laws and regulations. Hisco's acceptance of any order is contingent upon Buyer's compliance with the laws and regulations described above and is contingent upon the issuance of any applicable export licenses or other approvals required by the United States government or an agency or subdivision thereof.

Our satisfaction guarantee

"Fast, friendly service" is not just a motto. It's how we do business every day with every customer. If for any reason you are not satisfied with your order or the service provided to you, please contact us and we will work with you to resolve the situation to your satisfaction as soon as possible.

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Shipping

Freight Terms

All shipments are FOB origin/shipping point.

Hazardous Material Shipping

Products classified as hazardous materials may require special packaging, handling and additional shipping charges.

Damaged Shipments and Claims

If your shipment arrives damaged, please call 877-447-2650 within five business days of receipt. Our customer service representatives will arrange a replacement.

Same-day shipping policy

Our goal is to ship 99% of all orders for in-stock items received by 3:00 p.m. local time.

Shipping rates

You can select the shipping method and carrier you prefer from a list of multiple options during check out. Due to variables like product weight and the number of boxes involved with your order we can't determine your final shipping costs until your order is completed by our warehouse. We'll let you know what shipping costs are at that time.

Order Tracking

Click here to track a current order.

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Returns

Returns Policy

If you are not satisfied with your order of a standard stock item, you may return or exchange the product within 30 days from the date of invoice. All returns must be in new, resalable condition and in original unmodified packaging. If your return is a result of our error we will also refund your shipping charge. Please call 877-447-2650 or email info@hiscoinc.com for a Return Material Authorization (RMA) number. Returns may be subject to a restocking fee. Custom and special order items are not eligible for return.

Using my account

To review or change my information, click here

To retrieve you username and password, please call web support at 1-844-807-1902 or email us at websupport@hiscoinc.com

To access order history and track current orders, click here

To find and print past invoices click here

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Conflict Minerals Policy

Hisco is dedicated to supporting our vendor partners' and customers' efforts to comply with section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act (the Dodd-Frank Act). While a number of Hisco vendor partners have developed targeted communications regarding their corporate positions regarding conflict minerals, customers should refer directly to the manufacturer for any questions regarding conflict minerals. Hisco representatives can assist customers in contacting manufacturers to obtain information but in no situation should a Hisco representative make statements or claims on behalf of the manufacturers regarding their policies on conflict minerals.

Background

Conflict minerals are minerals mined in areas with armed conflicts and human rights abuses, most notably in the Democratic Republic of Congo by the Congolese National Army and various armed rebel groups. Commonly extracted minerals from the Congo, such as cassiterite, wolframite, coltan, and gold are usually passed through a variety of intermediaries before potentially being purchased by multinational companies. These minerals are essential for manufacturing a variety of devices, especially electronic devices. Cassiterite is of particular relevance to Hisco because it is used to produce tin, an essential element in manufacturing a wide range of soldering products.

US Law

Section 1502 of the Dodd-Frank Act requires companies to verify and disclose their sources of cassiterite, wolframite, and tantalum. On July 25, 2011, the US State Department issued a statement: "Section 1502(c) of the Law mandates that the State Department work in conjunction with the SEC on certain elements of conflict minerals policy development and support."

Auditing and Reporting Requirements

The US Conflict Minerals Law contains two requirements that are closely connected: independent third party supply chain traceability audits and reporting of audit information to the public and the SEC. Even companies not directly regulated by the SEC will be impacted by the audit requirements because information/audit requirements will be pushed down through entire supply chains.

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Privacy and Security

Our privacy statement

Collection and Use of Business Information:
Hisco collects information from visitors to the Hisco websites through tracking reports and information submitted by visitors.

What we do with the information we collect

Hisco collects, tracks, and monitors general information on traffic patterns and statistics from our website, including the IP address, the domain name, the length of time spent on the site, and the pages visited. This information is anonymous and is used to customize and improve site content and navigation. Hisco also collects transactional information from online customers including order history and shipping information.

Usernames and passwords

Customers conducting business online with Hisco may need a user name and password. Hisco recommends that this information be stored in a secure location and not be shared with anyone. If you feel your information has been compromised, please contact us immediately.

Your transaction is secured with the latest encryption technology

Hisco website order information, including credit or debit card number and delivery address, is transmitted using Secure Sockets Layer (SSL) technology. SSL technology encrypts order information before transmitting it, and is an industry standard designed to prevent someone other than site operators from capturing and viewing customer information. While Hisco makes efforts to protect customer information, no online data transmission is 100% secure.

Links to websites outside of Hisco

The Hisco website provides links to manufacturers' sites and other sites that are not owned or maintained by Hisco. Hisco is not responsible for the content of those sites, and they are not subject to the Hisco privacy policies.

If you have questions or concerns about our policies please contact us at info@hiscoinc.com.