Facilities are normally open Monday – Friday, 8 am to 5 pm (local time). You can order online 24 hours a day, 7 days a week.
I'm having trouble signing into my account. What should I do?
Try using your email address, as this is the default username for all existing Hisco and HMC customers. Not working? Call (844-807-1902) or use our Live Chat feature to contact web support. Click here to chat.
Select the blue "Forgot Password?" link on the Sign In page. Your username and a new, temporary password will be sent to the email address associated with your account. You will be prompted to choose a new, permanent password on your first login.
Have you received a message indicating that your account has been locked? Call (844-807-1902) or use our Live Chat feature to contact web support. Click here to chat.
Pre-Existing Account Error Message
If you received an error message stating that your email address has already been registered, you may have a pre-existing account with Hisco.com. Hisco and HMC customers were automatically registered to provide access to order history and pre-negotiated pricing. Try your email address as the username. To retrieve your password information, select the blue "Forgot Password?" link on the Sign In page. Your new, temporary password will be sent to the email address associated with your account. You will be prompted to choose a new, permanent password on your first login.
Orders and Quotes
How do I manage my orders and quotes?
Track an Order
- Navigate to Orders and Quotes from the My Account section.
- Select the order you want to track. The order status must be "shipped," "invoiced" or "paid."
- Look for the tracking number halfway down the page.
Print an Invoice
- Navigate to Invoices from the My Account section.
- Choose the invoice you want to print.
- Select the gray "Print" button at the bottom of the page.
Note: we are currently improving the printed view of this page.
You may charge your order with a VISA, MasterCard and American Express credit card. If you're looking to apply for credit, please call us at 877-447-2650.
Due to fluctuating market costs, prices are subject to change without notice. Stated prices may be adjusted to prices and charges applicable at the time of each shipment. Unless otherwise stated, all prices are net and are F.O.B. our warehouse or factory, with title passing at such point. All prices are in U.S. dollars. Not responsible for typographical errors.
Any municipal, state or federal sales, use, excise, occupational or other similar type taxes imposed on this transaction are not included in the price. Such taxes shall be billed separately to buyer. Any such taxes paid by Hisco will be charged to buyer. We will accept a valid exemption certificate from you if applicable; however, if an exemption certificate previously accepted is not recognized by the governmental taxing authority involved and we're required to pay the tax covered by such exemption certificate, customer agrees to promptly reimburse us for taxes paid.
In addition to any warranties implied by fact or law, Seller expressly warrants all items to be free from defects in design (except Buyer's design), workmanship and materials; to conform strictly to applicable specifications, drawings and approved samples, if any; and be fit and sufficient for the purposes intended and to be merchantable. Such warranties, together with all other service warranties of Seller, shall run to Buyer, its successors, assigns and customers. All warranties shall survive inspection, testing and acceptance by Buyer. In the event of a breach of warranty, Buyer may, at its option, either return for credit at Seller's expense or require prompt correction or replacement of the defective or nonconforming goods. Seller guarantees the performance, design, workmanship and material entered into items supplied on this Order and agrees to replace or repair, without cost to Buyer, any item on which defective performance, design, workmanship or materials is found.
Shipments to delivery points outside of the continental United States will be made only upon Hisco's prior receipt of the following documentation in acceptable form and substance:
- Written evidence of establishment of irrevocable letter of credit in favor of Hisco for an amount equal to or exceeding the full contract price hereunder, and on terms acceptable to Hisco.
- Import certificate properly issued by destination country where required.
- Where shipment is FAS port vessel, written instructions to Hisco specifically identifying loading berth where equipment is to be delivered.
Buyer acknowledges that the goods provided under this agreement are subject to the customs and export control laws and regulations of the United States of America. Buyer agrees to abide by those laws and regulations. Hisco's acceptance of any order is contingent upon Buyer's compliance with the laws and regulations described above and is contingent upon the issuance of any applicable export licenses or other approvals required by the United States government or an agency or subdivision thereof.
Our Satisfaction Guarantee
"Fast, friendly service" is not just a motto. It's how we do business every day with every customer. If for any reason you are not satisfied with your order or the service provided to you, please contact us and we will work with you to resolve the situation to your satisfaction as soon as possible.
Repeat and Started Orders
How do the Repeat Orders and Started Orders features work?
Our Repeat Orders feature makes it easy to save orders that you'll place again. To manage or place a repeat order, navigate to Repeat Orders from My Account and select an option from the drop-down box.
To add products to a new or existing repeat order, choose the gray "Add to a Repeat Order" box on any listing page, product page, Quick Order page and even in your cart.
Our Started Orders feature is ideal when you aren't ready to place your order and want to save the current contents of your shopping cart. To save a started order, navigate to your cart and select the gray "Save Started Order" button. To utilize this function you must already have the contents in your cart.
To place a started order, navigate to Repeat Orders from My Account and choose the started order you want to add to your cart. Review Started Order and choose the red "Place Started Order" button at the bottom of the page. The contents of your Started Order will be added to your cart; you can now checkout as you normally would.
All shipments are FOB origin/shipping point.
Hazardous Material Shipping
Products classified as hazardous materials may require special packaging, handling and additional shipping charges.
Damaged Shipments and Claims
If your shipment arrives damaged, please call 877-447-2650 within five business days of receipt. Our customer service representatives will arrange a replacement.
Same-Day Shipping Policy
Our goal is to ship 99% of all orders for in-stock items received by 3:00 p.m. local time.
You can select the shipping method and carrier you prefer from a list of multiple options during check out. Due to variables like product weight and the number of boxes involved with your order we can't determine your final shipping costs until your order is completed by our warehouse. We'll let you know what shipping costs are at that time.
Click here to track a current order.
Start the Return Process
You can request an RMA (return materials authorization) through Hisco.com.
- Sign in to your account and navigate to Orders and Quotes.
- Select the order that contains the product you want to return. The order status must be "invoiced" or "paid."
- Once you can view the order, scroll down and select the gray "Request Return (RMA)" button.
- Enter the quantity you want to return and the select your reason from the drop-down box. You can enter additional notes if needed.
- Select the red "Send Return Request" button.
The request will be emailed to our web support team, where we will strive to address it within 2 hours or within a maximum of 1 business day. Once approved, instructions for returning the material will be communicated to the email address associated with the user who requested the RMA.
Managing My Account
How do I manage the features of My Account?
Set Up Default Ship-To
- Navigate to the Addresses page from the My Account section.
- Select the preferred default address from the drop-down box.
- Check the box next to "Set as preferred Shipping Address." You will no longer need to select this as your ship-to address when signing in.
Update Your Bill-To Address
Call (844-807-1902) or use our Live Chat feature to contact the web support team. Click here to chat.
Add a New Ship-To Address
- Navigate to the My Address page from the My Account section.
- Choose "new - Create New" from the drop-down menu.
- Fill out the pertinent address information.
- Choose the red "Save" button at the bottom of the page.
Change Your Password
- Navigate to the Account Settings page from the My Account section.
- Fill out the required fields on the right side of the page.
- Choose the red "Save" button below the Change Password section.
Switch Customer or Ship-To Address
- Navigate to your username in the top right of the website and click once.
- Your current customer and ship-to will drop down from the top. Select the red "Change Customer/Ship-To" and choose a new customer/ship-to from the drop-down menu.
Opt-In or Opt-Out of Marketing Messages
- Navigate to the Account Settings page from the My Account section.
- Choose Unsubscribe or Subscribe.
- Select the red "Save" button below the Change Password section.
Notify Us of a Tax Exemption
Have you already placed an order and were charged tax? Email firstname.lastname@example.org with your tax exempt certificate and your tax ID. The tax amount will be refunded to your card upon receipt of the certificate, and the certificate will be saved in your record for future orders (reflects within 24-48 hours).
If you haven't placed an order yet, email your tax exempt certificate and tax ID to email@example.com and we'll attach it to your record for future orders (please allow 24-48 hours).
Conflict Minerals Policy
Hisco is dedicated to supporting our vendor partners' and customers' efforts to comply with section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act (the Dodd-Frank Act). While a number of Hisco vendor partners have developed targeted communications regarding their corporate positions regarding conflict minerals, customers should refer directly to the manufacturer for any questions regarding conflict minerals. Hisco representatives can assist customers in contacting manufacturers to obtain information but in no situation should a Hisco representative make statements or claims on behalf of the manufacturers regarding their policies on conflict minerals.
Conflict minerals are minerals mined in areas with armed conflicts and human rights abuses, most notably in the Democratic Republic of Congo by the Congolese National Army and various armed rebel groups. Commonly extracted minerals from the Congo, such as cassiterite, wolframite, coltan, and gold are usually passed through a variety of intermediaries before potentially being purchased by multinational companies. These minerals are essential for manufacturing a variety of devices, especially electronic devices. Cassiterite is of particular relevance to Hisco because it is used to produce tin, an essential element in manufacturing a wide range of soldering products.
Section 1502 of the Dodd-Frank Act requires companies to verify and disclose their sources of cassiterite, wolframite, and tantalum. On July 25, 2011, the US State Department issued a statement: "Section 1502(c) of the Law mandates that the State Department work in conjunction with the SEC on certain elements of conflict minerals policy development and support."
Auditing and Reporting Requirements
The US Conflict Minerals Law contains two requirements that are closely connected: independent third party supply chain traceability audits and reporting of audit information to the public and the SEC. Even companies not directly regulated by the SEC will be impacted by the audit requirements because information/audit requirements will be pushed down through entire supply chains.
Privacy and Security
Our Privacy Statement
Collection and Use of Business Information:
isco collects information from visitors to the Hisco websites through tracking reports and information submitted by visitors.
What we do with the information we collect
Hisco collects, tracks, and monitors general information on traffic patterns and statistics from our website, including the IP address, the domain name, the length of time spent on the site, and the pages visited. This information is anonymous and is used to customize and improve site content and navigation. Hisco also collects transactional information from online customers including order history and shipping information.
Usernames and Passwords
Customers conducting business online with Hisco may need a user name and password. Hisco recommends that this information be stored in a secure location and not be shared with anyone. If you feel your information has been compromised, please contact us immediately.
Your transaction is secured with the latest encryption technology
Hisco website order information, including credit or debit card number and delivery address, is transmitted using Secure Sockets Layer (SSL) technology. SSL technology encrypts order information before transmitting it, and is an industry standard designed to prevent someone other than site operators from capturing and viewing customer information. While Hisco makes efforts to protect customer information, no online data transmission is 100% secure.
Links to websites outside of Hisco
The Hisco website provides links to manufacturers' sites and other sites that are not owned or maintained by Hisco. Hisco is not responsible for the content of those sites, and they are not subject to the Hisco privacy policies.
If you have questions or concerns about our policies please contact us at firstname.lastname@example.org.