Contacting Hisco

How do I locate the branch closest to me?

To find the branch closest to you, go to Hisco.com. Click "Find a Branch" in the bottom, right-hand corner of the screen. Then, enter your zip code, city and state, or branch name in the appropriate fields.

When is live chat available?

Live Chat is available between 7:00 a.m. and 7:00 p.m. CST. To initiate a chat with a web support representative, click "Chat Now" in the top navigation bar. You may choose to complete a contact form if your inquiry is outside of our regular business hours.

Who do I contact about my order?

If you have questions or concerns about a web order, please call 844-807-1901, or email us at websupport@hiscoinc.com. Our representatives are available between 7:00 a.m. and 7:00 p.m. CST and will respond to inquiries made outside of regular business hours within one business day.

Who do I contact for website technical support?

If you have a technical question or concern, please call 844-807-1901, or email us at websupport@hiscoinc.com. Our representatives are available between 7:00 a.m. and 7:00 p.m. CST and will respond to inquiries made outside of regular business hours within one business day.

Who do I contact with concerns about submitting my payment information online?

Hisco uses industry-leading technology to securely process your credit card. If you have questions or concerns about using a credit card when placing a web order, please call 844-807-1901, or email us at websupport@hiscoinc.com.

I keep getting an error message when I try to check out. What should I do? I need to place my order!

We're sorry for the inconvenience! Please call 844-807-1901, or email us at websupport@hiscoinc.com. To place your order with a customer service representative at the branch closest to you, please call 877-447-2650.

Do you have any Spanish-speaking representatives?

Yes! Our web support team is bi-lingual. We also have bi-lingual customer service representatives throughout our branch network.

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Managing My Account

How do I create an account?

To create an account, click the red "Sign In" button in the top, left-hand corner. Then, click the gray "Create Account" button and complete the form. If your company has ordered from Hisco in the past, you may already have an account. To verify your account status, chat or call Hisco web support at 844-807-1902.

How do I view past invoices and orders?

To view past invoices and orders, log in to your account. Then, select "Invoices" or "Orders and Quotes" from the My Account drop-down menu in the top, left-hand corner. You may choose to filter invoices and orders by order number, PO number and more to display your desired results.

How do I add a new shipping addresses?

To add a new ship-to address, select "Addresses" from the My Account drop-down menu. Then, select "new – Create New" from the drop-down menu, complete the fields and click the red "Save" button at the bottom of the page. There is no limit to the number of addresses that can be stored here, and you can switch the shipping address for any order at any time when you select it from the drop-down menu. Watch our how-to video

How do I change my default shipping address?

To change your default shipping address, select "Addresses" from the My Account drop-down menu. Select your desired address, and check the "Set as preferred Shipping Address" box immediately below your selection. You will no longer need to select this address when placing subsequent orders. Watch our how-to video

How do I change my billing address?

To change your billing address, call web support at 844-807-1902, or click here to use Live Chat.

How do I change my password?

To change your password, select Account Settings from the My Account drop-down menu. Enter your password and new password in the appropriate fields, and click the red "Save" button immediately below. Watch our how-to video

 

How do I print an invoice?

To print an invoice, select "Invoices" from the My Account drop-down menu. Choose the invoice you want to print. Click the gray "Print" button at the bottom of the page. Note: We are currently improving the printed view of this page.

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Placing an Order

How does Quick Order work?

If you already know your products' part numbers, you can check out even faster with Quick Order. Use Quick Order to build a list and add all of your products to your cart at one time. Go to Quick Order in the top navigation bar. Enter your first part number (Hisco, MFG or your own part number) and hit enter. Continue until all products have been added to your list. When you're ready to check out, click the red "Add All to Cart & Check Out" button. Watch our how-to video

I need to get my order approved before I complete it. What is the best way to do this?

We are currently working on a feature that will allow you to print your cart, so you can quickly pass it on for approval. In the interim, you can either submit an RFQ by clicking here (http://www.hisco.com/rfq/openrfq) or use the requisitioner/approver settings from your Hisco.com account. If you'd like to add the requisitioner/approver settings to your account, please call 844-807-1901, or email us at websupport@hiscoinc.com.

How do I place an existing Repeat Order?

To place an existing Repeat Order, select Repeat Orders from the My Account drop-down menu. Select a previously saved order from the drop-down menu, and click the red "Add to Cart" button.

How do I create a new Repeat Order?

For your convenience, you can navigate a number of different ways to create a new Repeat Order. Watch our how-to video | View our how-to PDF

  • From a search results or product line page, click the shopping cart for a product you wish to appear on your new order. Enter your desired quantity, and click the gray "Add to a Repeat Order" button. Enter your Repeat Order Name in the appropriate field. Then, click the red "Add to a Repeat Order" button. Your new Repeat Order will now appear by name in the Select List drop-down menu on the Repeat Orders page. When you are ready to place this order, you can select it from the Repeat Orders page, and add it to your cart.
  • From a product page, simply click the gray "Add to a Repeat Order" button, enter your Repeat Order Name and proceed as above.
  • From Quick Order in the top navigation bar, enter a product number to appear on your new order, and hit enter. You may enter a Hisco part number, MFG number or your own part number. Continue until all products have been added to your list. When your list is complete, click the gray "Add to a Repeat Order" button, enter your Repeat Order Name and proceed as above.

I have items in my cart but I'm not quite ready to check out. How do I save this order?

To save a started order, go to your shopping cart in the top navigation bar. Click the gray "Save as Started Order" button. When you're ready to place this order, go to Started Orders. Your order will be saved by date. Click on the appropriate date to view the Started Orders Details page. Then, click the red "Place Started Order" button at the bottom of the page. Watch our how-to video | View our how-to PDF

 

My company is tax exempt. How do I notify Hisco?

Have you already placed an order and were charged tax? Email websupport@hiscoinc.com with your tax exempt certificate and your tax ID. The tax amount will be refunded to your card, as quickly as your bank will allow, upon receipt of the certificate. If you haven't placed an order yet, email your tax exempt certificate and tax ID to websupport@hiscoinc.com. Please allow 24-48 hours before placing your tax-free order. We will save your certificate and attach it to your record for all subsequent orders.

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Policies, Privacy and Certifications

Where can I find a copy of your conflict minerals policy, privacy policy, etc...?

You can view all of our policies on Hisco.com. Click here to visit our policies page.

Where can I find a copy of your quality certificate(s)?

All of our quality certificates are kept up-to-date and are available on Hisco.com. Click here to view them. If you need to keep a copy, click on the desired logo to save or print a PDF of the corresponding certificate.

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Pricing and Payments

Do you accept PayPal?

We do not currently accept PayPal. We accept Visa, MasterCard, Amex and Discover.

How do I place an order and use a terms account to pay?

If you already have a terms account with Hisco, log in and proceed through checkout. On the last page of checkout, choose "Purchase Order" from the drop-down box under Payment Details. If you are new to Hisco and would like to request a terms account, please call 844-807-1901, or email us at websupport@hiscoinc.com.

Why don't I see my pre-negotiated pricing?

If you have pre-negotiated pricing but don't see it on our website, sign in to your Hisco.com account. Your unique pricing only displays when you are signed in. If you sign in and you still don't see your pricing, please call 844-807-1901, or email us at websupport@hiscoinc.com.

A note about product pricing

Due to fluctuating market costs, prices are subject to change without notice. Stated prices may be adjusted to prices and charges applicable at the time of each shipment. Unless otherwise stated, all prices are net and are F.O.B. our warehouse or factory, with title passing at such point. All prices are in U.S. dollars.

A note about taxes

Any municipal, state or federal sales, use, excise, occupational or other similar type taxes imposed on this transaction are not included in the price. Such taxes shall be billed separately to buyer. Any such taxes paid by Hisco will be charged to buyer. We will accept a valid exemption certificate from you if applicable; however, if an exemption certificate previously accepted is not recognized by the governmental taxing authority involved and we're required to pay the tax covered by such exemption certificate, customer agrees to promptly reimburse us for taxes paid. For questions/concerns regarding tax exemption certificates, please email websupport@hiscoinc.com or call 844-807-1901.

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Product Questions

I need help with a product or application. Can I speak with someone who has product knowledge?

If you have a question about a specific product or application, please call 844-807-1901, or email us at websupport@hiscoinc.com. Our web support team will forward your question to a product expert.

I can't find a specific product. Can someone help me find it?

If you have a question about a specific product or application, please call 844-807-1901, or email us at websupport@hiscoinc.com. Our web support team will forward your question to a product expert.

I'm not sure this is the right product. Who do I ask about conflicting product information?

If you have questions about our product data (including an image), please call 844-807-1901, or email us at websupport@hiscoinc.com. Our web support team will forward your question to our product experts who strive to reply within 24 hours.

I routinely buy a product from Hisco, but it's not on the website. How can I order it?

If you've purchased a product from Hisco in the past but can't find it on our site, you may need to sign in to your account to locate it. If you still don't see your product after signing in, please call 844-807-1901, or email us at websupport@hiscoinc.com.

Where do I find a product's safety and technical data sheets?

We are in the process of adding SDS/TDS to our tens of thousands of product pages on Hisco.com. If you're interested in a product that doesn't have one, please call 844-807-1901, or email us at websupport@hiscoinc.com. A representative will send it to you right away.

Is your available stock updated in real time?

Yes, our stock is updated in real time.

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Quotes

How do I request a quote?

To request a quote, go to Hisco.com. Click "Request a Quote" in the bottom, right-hand corner of the screen. Then, enter your contact information and as much detail as possible in the appropriate fields.

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Returns

How do I return a product?

To return a product, you will need to complete an RMA (Return Materials Authorization). Sign in to your account, and select "Orders and Quotes" from the My Account drop-down menu. Then, select the order containing that product. The order status must be "invoiced" or "paid." Next, scroll down and click the gray "Request Return (RMA)" button. Enter the quantity, and select your reason from the drop-down menu. You may enter additional notes if needed. Click the red "Send Return Request" button.

Our web support team will address your request within 24 hours and will email you shipping instructions upon approval.

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Shipping/Order Tracking

Do you ship internationally? Do you ship to Canada?

Shipments to delivery points outside of the continental United States will be made only upon Hisco's prior receipt of the following documentation in acceptable form and substance:

  1. Written evidence of establishment of irrevocable letter of credit in favor of Hisco for an amount equal to or exceeding the full contract price hereunder, and on terms acceptable to Hisco.
  2. Import certificate properly issued by destination country where required.
  3. Where shipment is FAS port vessel, written instructions to Hisco specifically identifying loading berth where equipment is to be delivered.

Buyer acknowledges that the goods provided under this agreement are subject to the customs and export control laws and regulations of the United States of America. Buyer agrees to abide by those laws and regulations. Hisco's acceptance of any order is contingent upon Buyer's compliance with the laws and regulations described above and is contingent upon the issuance of any applicable export licenses or other approvals required by the United States government or an agency or subdivision thereof.

What's the cost of shipping for my order?

Your shipping costs can be found at the last stage of check out; it's on the same page as the payment information.

Why Hisco.com can't calculate shipping costs for all products and shipping groups:

We want to calculate shipping costs for as many products as possible but there are some scenarios where we're unable to do so. See below for an explanation of why we cannot offer shipping costs on our website for some products.

  • Exception group – products fall into this group because we either don't have weight or dimensions for the item, and therefore are unable to calculate shipping costs until the product is actually shipped. The reason is many of these products are not stocked in our warehouses, and will ship separately anyway, but we want to be able to quote freight on as many items as we can. We have an ongoing project to collect the weight and dimensions of the products we sell on our website.

Note: If one or more of your shipments indicates shipping charges cannot be calculated and you must know shipping costs before shipment, please make note of this in the "Order Notes" section on the payment page of checkout. An order note will trigger our customer service team to call you with your order total and shipping costs before your order ships out.

Why Hisco cannot guarantee all products will ship together when the ship complete option is selected:

When a customer chooses to "hold my shipment until all items are available" (ship complete), we will honor when we can but there are restrictions and scenarios that will not allow us to group all products on an order into one shipment. Below are the shipping groups that prevent us from shipping an order in one shipment:

  • LTL (Freight) – once the weight for a group of products exceeds 150 pounds, or cubic dimensions of 25,000 cubic inches, we move them from a small parcel group to an LTL freight group.
  • HazSmall Parcel and HazLTL – hazardous products cannot be shipped with non-hazardous products and multiple hazardous items must be boxed separately per carrier restrictions. Because of these restrictions, each hazardous product will a separate shipping group; some hazardous products even have maximum air and maximum ground quantities that can be placed in one box. For example, a customer may order 4 gallons of a product that is restricted to 2 gallons per box. Therefore, we would be required to put that in separate boxes. Hazardous shipment charges (which are charged by the carrier) apply PER BOX, not per order. So for example if we had 2 boxes shipping UPS ground that were hazardous, each box would get a $30 hazardous ground fee ($42.50 if the products are being shipped air).
  • Drop ship only – some large items like workbenches, microscopes, etc… are not stocked in our warehouse, but are drop shipped from the manufacturer.

To reduce the number of shipments for your order, we suggest choosing to ship complete by checking the "hold my shipment until all items are available" on the shipping page of checkout.

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Signing In/Creating an Account

I forgot my password. What do I do?

If you've forgotten your password, click the "Forgot Password?" link on the Sign In page. A new, temporary password will be sent to the email address associated with your account. You will be prompted to choose a permanent password upon your next login. Watch our how-to video

I forgot my username. What do I do?

If you've forgotten your username, click the "Forgot Username?" link on the Sign In page. Enter the email address associated with your username and click the red "Send Username Reminder" button. Your username will be emailed within a minute or two.

I am locked out of my account. What do I do?

If you've received a message that your account has been locked, call web support at 844-807-1902, or click here to use Live Chat.

I received a message that a user with my email address is already registered on Hisco.com. How is this possible?

If you received a message that your email address has already been registered, you may have a pre-existing account with Hisco.com that was automatically created to provide you access to pre-negotiated pricing. Enter your email address for username. To retrieve your password, click the "Forgot Password?" link on the Sign In page. Your new, temporary password will be sent to the email address associated with your account. You will be prompted to choose a permanent password upon your next login.

I'm a Hisco customer, but I want to start ordering online. Do I need to create an online account?

If your company has ordered from Hisco in the past, you may already have an online account that is tied to your recent order history. To verify, please call our web support team at 844-807-1902, or email websupport@hiscoinc.com.

How do I create an account?

To create an account, click the red "Sign In" button in the top, left-hand corner. Then, click the gray "Create Account" button and complete the form. If your company has ordered from Hisco in the past, you may already have an account. To verify your account status, chat or call Hisco web support at 844-807-1902.

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